Shipping Policy

ITMTRADING Official Shipping Policy

This shipping policy applies to all orders of gold bars, silver bars, gold coins, and silver coins purchased on the ITMTRADING official website. We commit to safe, standardized, and insured global shipping services to protect your precious metal assets.

1. Order Processing Time

All orders will be verified and processed within 1–3 working days after successful payment confirmation. We will strictly inspect product quality, seal packaging, and arrange shipment after double-checking order information. Orders on weekends and official holidays will be processed on the next working day.

2. Global Shipping & Logistics Method

We adopt professional cross-border precious metal logistics solutions, cooperating with certified international logistics carriers. All shipments support real-time tracking. Once the order is shipped, we will send the official tracking number to your reserved email, allowing you to check the transportation status at any time.

3. Shipping Insurance & Safety Protection

All precious metal packages are 100% fully insured. We provide insurance coverage for loss, theft, and accidental damage during transit. High-value orders adopt encrypted anti-counterfeiting packaging, anti-collision and moisture-proof protection, and confidential delivery to protect your order privacy and asset safety.

4. Shipping Fee Rule

Shipping fees are automatically calculated based on product weight, order value, and delivery destination during checkout. We will launch regular free shipping promotional activities from time to time, subject to the official website’s real-time notification.

5. Delivery Time

Global delivery time is affected by logistics routes, customs clearance efficiency and regional policies. The general delivery cycle is 7–25 working days. Customs clearance procedures shall be handled in accordance with local national laws and regulations, and customers shall bear relevant local tariffs and taxes as required.

6. Delivery Notes

• The delivery address must be accurate and detailed to avoid delivery failure or loss.

• High-value orders may require signature confirmation upon delivery.

• Please check the package integrity in time after receiving the goods, and contact our customer service immediately if there is any abnormality.